Returns & Exchanges

Returns Policy

We always aim to provide the highest quality products alongside an excellent service.
Customer satisfaction is very important to us.

30 Day Refund

If you want to return an item, please call us on 01482 824325 / hullhydroponics@gmail.com within 30 days and we will instruct you on how to return your item to us – the item must be unused and in its original packaging in order to receive a full refund.
Items purchased online can also be returned in store. See below for address.
If you do wish to return an item, you as the customer will be responsible for the cost of return.

Damaged or Faulty Goods

If your goods arrive damaged or faulty please contact us directly on 01482824325 / hullhydroponics@gmail.com within 24 hours of delivery.
We will be responsible for the cost of return in the case of a damaged/faulty item.
Please read below regarding the return of specific products:
Hull Hydroponics will not be responsible for any damage caused by the customer due to improper use or neglect of the product.

Liquids / Powdered Nutrients

We do not offer exchange of refund on any liquids or powdered nutrients. This includes all nutrients and supplements.

Electrical

Electric items come with a manufacturer’s warranty of between 1-5 years depending on the manufacturer; this includes ballasts and fans. In some cases, the items may have to be returned to the manufacturer for further testing once we have received the item. We will contact you if this procedure is necessary.

Hull Hydroponics will not be responsible for any damage caused by the customer due to improper use or neglect of the product. 

Grow Lamps

Grow lamps must be in their original packaging as we will need this information in order to issue an exchange for a faulty lamp.

Lamps only offer a 6 month guarantee from date of purchase.

Please send all returns to the following address:
HRU Garden Supplies LTD
Unit D
West Dock Street
Hull
HU3 4HH
M34 5LR

Please contact us on 01482824325 / hullhydroponics@gmail.com if you have any questions regarding returning an item.