Delivery Information

Mail Order Purchasing

We have designed our mail order website with simplicity in mind.

Please browse our website at your pleasure and if you wish to purchase any items please just click to add them to your basket. Once your have finished selecting the items you wish to purchase please proceed to checkout and follow further on screen instructions. Please fill in as many details as possible as this will make it easy for us to contact you as necessary. If you wish you can register with us, this will make the ordering process easier if you wish to shop again with us.

At Hull Hydroponics we take privacy very seriously and will NEVER pass on any details of any kind to any third party. For added security we do not store any card details whatsoever.

If on very rare occasions we are not able to satisfy your full order we will place any out of stock items on back order, if you have provided us with enough contact details we will keep you updated with this. You can of course choose not to wait for any back order items and as such will be entitled to a full refund.

Packaging & Delivery

Items are always packed very discreetly usually in black shrink-wrap or plain boxes and no mention of our shop name or the type of goods inside will be visible. Goods are sent using a trusted courier service as standard (usually UK MAIL). Items are sent to your door.
If no one is in to receive the goods, then the courier will normally re-attempt delivery twice before returning your order to us. In this instance we may need to charge for re-delivery.
For large and bulky orders, we may need to use a pallet delivery service at our discretion, and there may be a delay of a day or so. If you place a large order of bulky or heavy items, please make sure that you are able to receive delivery by pallet. If you can only receive the delivery by normal carton delivery then there will be an additional charge for which we will invoice you separately.

We are currently offering FREE delivery for mainland UK orders over £50! Deliveries to the Scottish Highlands & Islands, Northern Ireland and the Channel Isles are excluded from the offer and will require an additional surcharge which will be based on your geographical location indicated by your postcode. Heavy bulky items (such as media) may be excluded from this promotion.